Terms of Service

1. The Service

OfferReady is subscription software for licensed residential real estate purchase agents and brokers. It lets an agent create private, agent-branded workspaces (“BuyerRooms”) for buyer clients, including buyer preference profiles, property boards, showing recaps, side-by-side comparisons, readiness checklists and scores, document storage, and offer-preparation tools. Agents subscribe to OfferReady. Buyers access their BuyerRoom free of charge by invitation from their agent.

OfferReady is a software tool. It is not a real estate brokerage, lender, mortgage broker, title company, escrow agent, appraiser, inspection company, law firm, or settlement-service provider. OfferReady does not provide real estate brokerage services, lending services, settlement services, legal services, valuation services, tax advice, or inspection advice. OfferReady does not access MLS systems, generate legal documents, execute real estate agreements, or participate in the purchase or sale of real estate. See our Disclaimers for more on what OfferReady is and is not.

2. Accounts and Eligibility

Agent accounts are intended for licensed real estate agents and licensed brokers acting within the scope of their license. By creating an agent account, you represent that you hold an active real estate license in the jurisdiction where you practice, that you are at least 18 years old, and that your registration information is accurate.

Buyer access is available only by private invitation from an agent. By accessing a BuyerRoom, a buyer user agrees to these Terms, represents that they are at least 18 years old, and understands that their real estate relationship is with their agent and the agent’s brokerage, not with OfferReady.

You are responsible for safeguarding your login credentials, invitation links, and account access. You are responsible for all activity under your account, including BuyerRooms you create and links you send. You are also responsible for the accuracy and legality of content you enter into the service, including property details, recap edits, checklist configurations, documents, notes, and anything you publish to a buyer’s room.

3. Subscriptions, Trials, Billing, and Renewal

Paid plans are billed in advance, monthly or annually, through our payment processor, Stripe. We do not store your full card details on our servers.

The free trial provides Pro-level features for 14 days with trial limits. No payment method is required to start a trial. When the trial ends, your account moves to a limited state unless you subscribe.

Paid subscriptions automatically renew for the same billing interval until canceled. By starting a paid subscription, you authorize us and Stripe to charge the payment method on file for recurring subscription fees, taxes, and any other amounts you authorize. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep access until then. Except as stated in our Subscription, Cancellation & Refund Policy or where required by law, payments already made are not refunded and partial periods are not prorated.

We may change plan pricing or features with at least 30 days’ notice before the change applies to your subscription. For annual subscriptions, we will provide renewal notices where required by applicable law.

4. Acceptable Use

You agree not to use OfferReady to:

• scrape, bulk-copy, or redistribute MLS data, or enter listing content in violation of your MLS agreements, brokerage policies, or the rights of listing content owners;
• create, store, or send content that violates fair housing laws, including statements expressing preference, limitation, or discrimination based on race, color, religion, sex, disability, familial status, national origin, or any other protected characteristic under applicable law;
• create content that unlawfully steers buyers toward or away from neighborhoods, properties, schools, services, or communities based on protected characteristics;
• upload malware, attempt to access other tenants’ data, probe or breach our security controls, or interfere with the operation of the service;
• impersonate another person, misrepresent your licensure, or use the service for any unlawful purpose;
• resell or sublicense the service without our written agreement;
• use OfferReady to pay, receive, request, or facilitate any compensation for the referral of settlement-service business, including mortgage, title, escrow, inspection, appraisal, legal, or similar real-estate transaction services.

We may remove content or suspend accounts that violate this section.

5. Agent Responsibilities and Compliance

Agents using OfferReady remain solely responsible for complying with their state licensing rules, their brokerage’s policies, MLS rules, advertising regulations, fair housing laws, consumer-protection rules, professional association rules that apply to them, and any written buyer-agreement requirements that apply to their practice.

OfferReady provides tools. It does not supervise agents, replace broker supervision, or substitute for an agent’s professional judgment. Agents must verify property details against authoritative sources before using them in client communications or transaction decisions.

If an agent records audio or uploads audio to OfferReady, the agent is responsible for giving all legally required notices and obtaining all legally required consents before recording. OfferReady is not responsible for an agent’s failure to comply with federal or state call-recording, wiretap, privacy, or professional conduct laws.

6. Buyer Agreements and Documents

OfferReady may let an agent upload the agent’s or brokerage’s own buyer representation agreement, disclosure, or other document for a buyer to review. OfferReady does not draft, generate, recommend, modify, interpret, approve, negotiate, or execute those documents. OfferReady does not provide legal advice and does not create an attorney-client relationship.

A buyer’s document-review acknowledgment inside OfferReady is not a signature, is not an electronic signature, is not acceptance of an agreement, and does not create or modify any contract. Agents and brokerages remain responsible for using their approved signing process and for confirming whether any document has been validly sent, signed, delivered, retained, or updated.

Recommended acknowledgment wording: “I acknowledge that I have been given access to this document for review. This acknowledgment is not a signature, does not create or modify any agreement, and does not mean I agree to the document unless I sign it through my agent’s or brokerage’s approved signing process.”

7. Partner Program

If OfferReady offers a referral, affiliate, or partner program, commissions are paid only for referring licensed agents or brokers to purchase OfferReady software subscriptions. Partner Program compensation is not paid for, and may not be offered or accepted in exchange for, referring buyers, sellers, transactions, mortgages, title services, escrow services, inspection services, appraisal services, legal services, or any other settlement-service business.

Partner Program compensation is not tied to the existence, value, volume, or closing of any real estate transaction, and no partner may imply that OfferReady recommends or steers consumers to any settlement-service provider. Partners must disclose any material connection to OfferReady where required by law, platform rules, professional rules, or brokerage policy.

OfferReady may withhold, decline, claw back, modify, suspend, or terminate Partner Program payments or participation at any time, including where needed for legal, compliance, fraud-prevention, or risk-management reasons. No Partner Program payout should be made until counsel has approved the live program terms and payout process.

8. Your Content and License to Us

You retain ownership of the content you and your buyers enter into OfferReady, including profiles, property notes, documents, recordings, transcripts, and recaps. You grant us a worldwide, non-exclusive license to host, store, process, transmit, display, secure, back up, and support that content solely as needed to provide, maintain, secure, troubleshoot, improve, enforce, and operate the service, and to comply with law.

We do not use documents, recordings, transcripts, or buyer data to train AI models. We may use aggregated, de-identified, or telemetry-based information to understand and improve the service, provided it does not identify a buyer, agent, brokerage, or transaction. You represent that you have the rights necessary to submit the content you upload, including listing text, documents, recordings, images, and buyer information.

9. AI Features

Some features use artificial intelligence, including voice recap drafting and property-card extraction from pasted listing text. AI output is a drafting aid. It may be incomplete, inaccurate, outdated, or unsuitable for a specific client or transaction. The agent must review, verify, and confirm AI output before relying on it or sharing it with a buyer.

AI output is not legal, lending, tax, inspection, valuation, brokerage, or financial advice. Readiness scores are organizational tools only; they do not represent loan approval, lending eligibility, creditworthiness, ability to close, or financial qualification of any kind. We do not use your content to train AI models; see the Privacy Policy for details on AI processing.

10. Third-Party Services

OfferReady is built on third-party infrastructure and services, including Google Cloud and Firebase for hosting, database, storage, and authentication; Stripe for payments; email delivery providers; analytics and diagnostics providers; and AI and transcription providers. Their availability affects ours. We use them to process data on our behalf as described in the Privacy Policy. We are not responsible for third-party websites or services you link to from content within OfferReady.

11. Intellectual Property

The OfferReady platform, including software, design, text, workflows, and branding, is owned by us or our licensors and is protected by intellectual property laws. These Terms give you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. If you send us feedback or suggestions, we may use them without obligation to you.

12. Privacy

Our Privacy Policy explains what we collect, how we use it, who processes it, and the rights users have over their data. It is part of the agreement between you and us.

13. Termination

You may close your account at any time from settings. We may suspend or terminate your access if you materially breach these Terms, if required by law, if your use creates risk for other users or the service, or if we discontinue the service with reasonable notice where practicable.

After account closure, you have 30 days to export your data, after which we delete it on the schedule described in the Privacy Policy. Sections that by their nature should survive termination, including Sections 5, 6, 7, 8, 11, and 14 through 17, survive.

14. Disclaimer of Warranties

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, legally sufficient for your specific use, or that any buyer will complete a transaction. Real estate outcomes depend on you, your clients, other professionals, and the market, not on software.

15. Limitation of Liability

To the fullest extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities; and (b) our total liability for all claims arising out of or relating to the service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim, or $100 if you have paid nothing. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You will defend and indemnify us against claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising from content you submit, your use of the service, your violation of these Terms, your violation of law or professional rules, or your violation of third-party rights, including MLS rules, licensing regulations, recording-consent laws, privacy laws, consumer-protection laws, and fair housing laws.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. The exclusive venue for any dispute arising out of or relating to these Terms or the service is the state or federal courts located in Miami-Dade County, Florida, and both parties consent to personal jurisdiction there.

18. Changes to These Terms

We may update these Terms as the service evolves. For material changes, we will give at least 30 days’ notice by email or in-app notice before the new terms take effect. Continued use of the service after the effective date constitutes acceptance. If you do not agree to updated Terms, stop using the service and close your account before they take effect.

19. Contact

Questions about these Terms: albert@arbicgroup.com.

Legal notices may also be sent to albert@arbicgroup.com.